Terms & Conditions

Reynolds-England wish you to be entirely happy with your purchase.

We will exchange, or refund with a valid proof of purchase, that being a valid Reynolds-England receipt.  

Any returned item must be in original condition, undamaged, this includes all packaging, hang tags and labels still attached.  When packaging up a return please do not stick anything to the original packaging/box. 

You have the right to cancel your order and receive a refund for a period of 14 days from the date of order acknowledgement.

Should you not receive your order within 30 days, you will have the right to regard the contract as terminated.

Due to the nature of the raw materials used in the manufacture of our products, items purchased may vary from the images within this website.  

By clicking the 'Order Confirmation, button you agree to our terms and conditions.  By completing and submitting an online order you are making an offer to purchase, if accepted by us, will result in a binding contract. 

UK Customers

Goods must be returned within 14 days of receipt of your purchase.

Worldwide Customers

Goods must be returned within 21 days of purchase.

If the item has been worn, other than the initial 'trying for size', Reynolds-England reserves the right to refuse the return/exchange and will return the worn item to the original purchaser.

Any returned item must first have a returns number, please email info@reynolds-england.com for a returns number prior to sending an item to us.  Please clearly mark the outside of the package 'RETURNED GOODS/FAILED SALE', and any accompanying Customs documentation also.  Reynolds-England is not responsible for any returns costs, including any import duties, other than for faulty goods.  We strongly suggest that any returns are shipped using a tracked service, no lost items will be considered without said proof of shipping and tracking/waybill number. 

EU customers are entitled to a 14 day cooling off period, should you wish to return an item during this period you the consumer will bear the cost of return shipping.

Refunds are only issued upon receipt of returned goods, by the method of payment originally used, at the original selling price.  Refunds will not include original cost/charge of delivery.

We do charge customers for shipping cost/charge for exchange items.

None of the above affects your statutory rights.  

We can be contacted at:

Email :  

Post :
REW Reynolds 
89 West Street
United Kingdom